RETURNS, EXCHANGES & WARRANTY

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  • Free Return Ground Shipping on Defective Merchandise

PRODUCT WARRANTY

  • 1 Year Warranty on All CVI Security Cameras 
  • 2 Year Warranty on CVI DVRs
  • 3 Year Warranty IP Cameras
  • 3 Year Warranty on NVRs
  • 30 Day Warranty on Power Supplies and CCTV Accessories

REFUND OR EXCHANGE ITEMS WITHIN 15 DAYS OF PURCHASE

If you need to return a product or exchange a product, please call or email us to obtain an RMA (Return Merchandise Authorization) number. The RMA# needs to be written in black marker on the front/outside of the package. If a package arrives without an RMA#, the package may be refused by our shipping department.

RETURNED DAMAGED PRODUCT OR MISSING ACCESSORIES IS SUBJECT TO A 20% RESTOCKING FEE

All returns or exchanges that we receive that are damaged, obviously used, scratched or missing items (such as missing/damaged parts, manuals, original box, etc) will be subject to a 20% restocking fee.

NO REFUNDS ON THE FOLLOWING ITEMS

  • Installed items are non-refundable
  • This includes Security Cams, Surveillance Accessories, NVRs and DVRs 

We will gladly exchange any of the above items for something of equal value within the first 15 days of purchase.

SHIPPING

Pro Active Security Cameras does not offer refunds for shipping.

RETURN PROCESS

Within 15 days of purchase, we will be happy to issue a refund or exchange for a different product. Pro Active Security Cameras does not refund any shipping charges.

  • Contact us at 1-833-521-4830 or orders@proactivesecuritycameras.com
  • You will receive an RMA # via email. Package up your product and ship it back to us.
  • Once we receive your package your refund will be processed within 48 hours. We will process your return and issue a full refund with no deduction for return shipping after receiving your return of the eligible product.
  • Pro Active Security Cameras is not responsible for lost packages, undelivered packages or returns shipped to the incorrect shipping address. Please contact the shipper you sent the package through to resolve these matters.
  • Please keep in mind RMA numbers are only valid for 30 days. (Return/Exchanged products must be received within 30 days from issuance of the RMA number)

EXCHANGE PROCESS FOR NON-DEFECTIVE ITEMS

Within 15 days of purchase, we will be happy to issue an exchange for a different product that better suits your needs.

  • Contact us at 1-833-521-4830 or orders@proactivesecuritycameras.com
  • You will receive an email with your RMA# and instructions on how to send back your package.
  • Once we receive your package your exchange will be processed within 48 hours. Orders are shipped UPS ground back to you.
  • We will not ship out any new replacement product before receiving back your original merchandise.
  • Pro Active Security Cameras is not responsible for lost packages, undelivered packages or returns shipped to the incorrect shipping address. Please contact the shipper you sent the package through to resolve these matters.
  • Please keep in mind RMA numbers are only valid for 30 days. (Return/Exchanged products must be received within 30 days from issuance of the RMA number)

EXCHANGE PROCESS FOR DEFECTIVE MERCHANDISE

Within 15 days of purchase, we will be happy to issue an exchange for the same product or different product because of defects.

  • Contact us at 1-833-521-4830 or orders@proactivesecuritycameras.com
  • You will receive an email with your RMA# and instructions on how to send back your package.
  • You will receive a second email from UPS with your return label. Simply print this label off, place it on your package and drop it off at your local UPS store.
  • Once we receive your package your exchange will be processed within 48 hours. Orders are shipped UPS ground back to you.
  • We will not ship out any new replacement product before receiving back your original merchandise.
  • Please keep in mind RMA numbers are only valid for 30 days. (Return/Exchanged products must be received within 30 days from issuance of the RMA number)